First 24 hours
Extraction and drying start. Water is usually still clean, most materials can be saved, and the job stays small.
4.9 from 55 reviews across our Google profiles
Water Damage and Carpet Drying Services in Australia
Carpet wet right now? Ring our 24-hour emergency line on 0483 982 111. What matters most is how long it has been wet. Water damage is a different job at two days than at two hours, because clean water turns dirty and mould can start. Burst pipes, storms and appliance leaks in Darwin, Perth, Sydney, Melbourne, Brisbane, Adelaide and Tasmania.
We tell you what to do while we are on the way, then extract the water, dry it properly, measure it every day and give you a report you can pass to your insurer. Black water (sewage) and grey water clean-ups are quoted after an inspection.
- 24-hour emergency line: 0483 982 111
- Daily moisture readings, not a guess
- Report you can give your insurer
- Black and grey water clean-up, quoted on inspection
- 6am to 10pm
- Seven days, plus a 24-hour emergency line
- We stay until you're happy
- Our guarantee on every clean
- $10M
- Public liability insurance
- Free quotes
- Fixed before we start
What actually happens to a house that stays wet?
Water leaves the floor and goes into walls, cavities, subfloors and cabinetry. Surface drying makes a room look fine while the structure behind it is still holding moisture.
Every job is sorted by how contaminated the water is and how hard it will be to dry. Those two things decide what can be saved and what has to go.
Time is the whole service. Water from a clean source can turn contaminated within a day or two, and warm weather speeds that up.
We clean up black water (sewage) and grey water (washing machines, showers, dishwashers) as well as clean water, quoted after an inspection. If mould is already showing, see mould cleaning. For routine carpet cleaning with no water event behind it, see carpet cleaning.
How fast does this need to happen?
Faster than most people expect.
24 to 48 hours
Clean water begins to degrade and mould can start. Underlay and plasterboard move from dryable to replaceable.
After that
More material has to come out rather than be dried, and the scope grows. That work is quoted after we have seen it.
What gets dried, and what gets replaced?
Decided by the kind of water and how long it sat, not by guesswork.
Fans alone do not dry a house. Without dehumidifiers you are moving wet air around a room.
How do we show the house is actually dry?
Dry to the touch and dry to a meter are different things.
Contact us-
Step 01
Baseline readings
Moisture in affected and unaffected materials recorded before equipment goes in.
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Step 02
Monitored daily
Readings taken every day and the equipment moved to follow what is still wet.
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Step 03
Dry goal reached
Equipment comes out when the readings match the unaffected areas, not when a schedule says.
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Step 04
Report issued
Source, timeline, daily readings and photographs, ready to pass to your insurer.
What causes water damage where you live?
The cause changes across the country, and so does when it happens.
- Darwin. Wet season storms and heavy rain, concentrated into a few months
- Sydney and Brisbane. Heavy storms and flash flooding that arrive with little warning
- Melbourne, Adelaide and Perth. Mostly not weather at all. Burst pipes, failed hot water systems and appliance hoses
- Tasmania. Older housing, where roof leaks and burst pipes do the damage slowly
Wherever you are, the first question we ask is when it started, not how much water there was.
Why does water damage get worse after the water is gone?
Four things that decide how big this ends up being.
Documented for your insurer
Claims turn on the source, the type of water, how long it sat and what was done about it.
You get daily moisture readings and photographs, then a full report at the end. Scope is easier to agree when it rests on readings rather than opinions.
Clean water does not stay clean
Water from a clean source can turn contaminated within a day or two, and warm weather speeds it up. That change moves materials from dryable to disposable.
A small leak found late can cost more than a large one caught the same day.
Carpet saved where it can be
Carpet is often salvageable when the water was clean and caught early. Underlay usually is not, because it holds moisture against the floor.
We lift the carpet and dry it from both sides rather than running a fan across the top. Then we tell you plainly which parts are worth keeping.
Black and grey water are a different job
Sewage, floodwater and grey water from appliances carry contamination that changes what can be kept. Porous materials they touched usually come out rather than being dried.
We do this clean-up too. We inspect first and quote it after we have seen it, rather than publishing a price for it.
What backs a water damage callout?
Here is what sits behind the work.
We don't leave until you're happy
Our cleaners don't leave until you're happy with the work.
Daily moisture readings
Logged until the drying goal is met.
Equipment brought to site
Air movers, dehumidifiers and meters.
24-hour emergency line
Ring 0483 982 111 the moment you find water.
Insurer-ready reporting
Readings, photographs and daily logs.
Plain advice
What can be saved and what cannot, with the readings behind it.
What do our customers say about us?
How is water damage work priced?
On what is wet and how long it has been wet.
Call and describe it
Where the water came from, when it started, and how many rooms are affected.
On-site assessment
Type of water and baseline readings, with a scope you can give your insurer.
Scoped and monitored
Priced against the drying scope, with daily readings until it is dry.
Time affects the price more than volume does. A small leak found after a week can cost more than a large one caught the same day, because more material has to come out.
Black water and grey water clean-ups are quoted after an inspection. Much of this work runs through an insurance claim, and we document it so your insurer has what they need.
What comes once the equipment goes?
Drying is the first half of getting the place back.
Mould cleaning
Mould that grew before the drying, cleaned or remediated. Mould cleaning →
Carpet cleaning after drying
Once the structure is dry. Carpet cleaning →
Rugs caught in the leak
Cleaned on site, or collected, washed, dried and returned. Rug cleaning →
Lounges and chairs
Caught in the same event. Upholstery cleaning →
Final clean
The whole home, once repairs are finished. Deep cleaning →
Where do we dry carpets across Australia?
Homes, units, offices and commercial premises. Not sure we reach you? Call 0483 982 111 and tell us the address.
Northern Territory
Darwin
36+ suburbs covered
Serving the Top End with professional cleaning services across Darwin and surrounding areas.
- CBD
- Parap
- Nightcliff
- Casuarina
- Palmerston
- Stuart Park
- Fannie Bay
- Larrakeyah
- +28 more
Perth, Western Australia
35+ suburbs covered
- Perth CBD
- Subiaco
- Nedlands
- +32 more
- Mining industry facilities
- Team based in Wellard
Sydney, New South Wales
36+ suburbs covered
- Sydney CBD
- Bondi
- Manly
- +33 more
- Harbor view properties
- Team based in Sydney
Melbourne, Victoria
36+ suburbs covered
- Melbourne CBD
- South Yarra
- Fitzroy
- +33 more
- High-rise building cleaning
- Team based in Melbourne
Brisbane, Queensland
36+ suburbs covered
- Brisbane CBD
- Fortitude Valley
- South Bank
- +33 more
- Sub-tropical climate cleaning
- Team based in Stafford Heights
Tasmania
30+ suburbs covered
- Hobart
- Hobart CBD
- Launceston
- +27 more
- Historical building restoration
- Team based in Hobart
Adelaide, South Australia
36+ suburbs covered
- Adelaide CBD
- North Adelaide
- Glenelg
- +33 more
- Historical building restoration
- Team based in Marleston
Darwin City
93 Smith St
What do people ask when the house is still wet?
How fast can you come out?
Ring our 24-hour emergency line on 0483 982 111 as soon as you find the water. Tell us where it came from and when it started, and we will tell you what to do while we are on the way.
Will wet carpet dry out on its own?
Not in a way that saves it. The pile can feel dry on top while the underlay and the floor beneath still hold water, and that is where the trouble starts. Anything beyond a small spill needs the moisture pulled out rather than left to evaporate.
What should I do before you arrive?
Stop the water at the source if you safely can, and keep clear of anything electrical near it. Move small valuables off the wet floor, but leave the carpet down until we have seen it.
Does home insurance cover water damage?
It comes down to your policy, so check your product disclosure statement or ring your insurer. We document the source, the timeline and the readings so the claim rests on evidence.
Can water damaged carpet be saved?
Often, and it is usually the underlay that has to go rather than the carpet itself. Whether it survives comes down to how clean the water was and how long it sat. We make that call at the assessment and show you the readings behind it.
Do you clean up sewage, floodwater or grey water?
Yes. Black water (sewage and floodwater) and grey water clean-ups are quoted after an inspection, because what has to come out depends on what we find. Keep people and pets off the affected area until we have seen it.
How long will the equipment be running?
Normally several days, running continuously. The machines are noisy and will lift your power bill that week, which is worth knowing before you agree to it.
What if I have already dried it myself?
Call us anyway, because a fan and an open window do not reach inside a wall cavity. We can take readings and tell you whether anything is still wet.
We stay until it's right
Our cleaners don't leave until you're happy with the work. For end of lease cleans, if you're not satisfied and tell us within 72 hours, we come back and re-clean.
Is your carpet wet today?
Call 0483 982 111 before you pull anything up, or tell us here where the water came from and when it started.
- Reply within 2 hours
- No lock-in contracts
- Open 6am to 10pm, 7 days
Monday to Sunday: 6:00 AM - 10:00 PM
Multiple Locations
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