Participant homes
Regular household cleaning in a private home, booked by the participant or their plan manager. Weekly or fortnightly.
NDIS Cleaning Services in Melbourne
Cleaning for NDIS participants in their own homes, and for providers running SIL and SDA houses, day programs and support offices. Each property gets its own written scope, so the standard does not shift from one address to the next.
Visits are timed around the people who live there, any time between 6am and 10pm, seven days. Assistive equipment and personal belongings stay exactly where they are.
- Written scope for every property
- Equipment and belongings left where they are
- Visits timed around the household, 6am to 10pm
- 6am to 10pm
- Seven days, plus a 24-hour emergency line
- We stay until you're happy
- Our guarantee on every clean
- $10M
- Public liability insurance
- Free quotes
- Fixed before we start
Is house cleaning covered by an NDIS plan?
It can be, and your plan manager or support coordinator is the person to ask.
Household cleaning is usually funded as a household task under core supports, where a participant cannot do it because of their disability. Whether it is in your plan, and at what level, is a question for your plan manager or support coordinator rather than a cleaner.
What we can do is quote the work clearly. You get a written scope and a fixed price per visit, and invoices your plan manager can match against it.
Which homes and facilities do we clean?
Two different jobs that often get sold as one.
SIL and SDA houses
Shared accommodation scoped per property for the provider. The same task list across every house, adapted to each one's layout.
Day programs and offices
Community hubs, respite and support coordination offices, cleaned before or after program hours.
How does each visit work?
A routine your household, plan manager or quality team can rely on.
Contact us-
Step 01
Written scope per property
Task by task with frequencies, agreed before the first visit and kept at the house.
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Step 02
Cleaned around the household
Timed to suit day programs, shift changes and the routines of the people living there.
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Step 03
Visit recorded
The date and time of each visit sit behind every invoice.
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Step 04
Issues reported
Anything we notice that needs attention goes to the person you nominate.
What is cleaned on every visit?
Written per property, because no two houses are set up the same way.
Personal care, medication, clinical waste and anything involving a participant directly stays with support staff. Our cleaners clean and report, and that line is written into the scope.
Why does Melbourne disability housing need a different clean?
Supported accommodation in Melbourne is not a campus. It is ordinary houses spread across the metropolitan area.
- Spread-out portfolios. A provider running a dozen houses may have a dozen suburbs, and keeping the same standard across all of them is the real job
- Shared bathrooms in winter. Houses stay shut up through the cold months, and shared wet areas carry the load in a way a private home does not
- Older housing. Plenty of SIL homes are retrofitted period houses where rails, ramps and modified bathrooms sit inside an old floor plan
- Routines, not opening hours. Day programs, shift changes and appointments set the cleaning window
Consistency across addresses matters more than intensity at any one of them.
What should you ask before booking an NDIS cleaner?
Three things worth asking anyone quoting this work.
Will the same thing happen in every house?
Ask for the written scope and how it is adapted per property. One task list, adjusted for each bathroom setup and access, is what lets a quality team compare house nine with house one.
Will my things stay where they are?
Assistive equipment should stay exactly where it is, and personal belongings should not be tidied into new places by somebody who does not live there. If something has to move to clean under it, it goes back.
What is the cleaner not there to do?
A cleaner is there to clean. Personal care, medication and anything involving a participant directly stays with support staff, and that line belongs in writing before the first visit.
Why choose Shining Services for NDIS cleaning?
You are letting someone into a home. Here is what sits behind that.
Written scope per property
Adapted per house, not copied across.
Nothing gets rearranged
Equipment and belongings stay put.
Timed around the household
Between 6am and 10pm, seven days.
Fixed price before we start
Agreed per property before the first visit.
$10 million public liability
Insurance cover on every visit, certificate on request.
Our guarantee
Our cleaners don't leave until you're happy with the work.
What do Melbourne customers say about us?
How is an NDIS cleaning quote put together?
Four steps, usually inside a week. No obligation at any point.
Tell us about the home
How many properties, the rooms in each and what the household needs.
Walk the property
Bathroom setup, access, equipment in the house and the routines we work around.
Written scope and quote
Task by task with frequencies, priced per property.
Service and invoices
Each visit recorded, with invoices your plan manager can match against it.
NDIS and disability facility cleaning is quoted after we see the property, not from a rate card. Whether your plan funds it is a question for your plan manager or support coordinator.
What periodic work can be added?
Scheduled into the agreement rather than sold as call-outs.
Carpet steam cleaning
Bedrooms and shared living areas. Carpet cleaning →
Mattress steam cleaning
Beds in shared houses. Mattress cleaning →
Bathroom mould cleaning
Surface mould in shared wet areas after winter. Mould cleaning →
Upholstery and soft seating
Common room furniture. Upholstery cleaning →
Deep clean between residents
Room turnover in a SIL house. Deep cleaning →
Windows and tracks
Inside and out. Window cleaning →
Which Melbourne suburbs do we cover?
Participant homes, SIL and SDA housing, day programs and support offices across metropolitan Melbourne. Running houses in several suburbs? Request a quote and we will scope them together.
Inner north and west
- Fitzroy
- Collingwood
- Brunswick
- Northcote
- Preston
- Coburg
- Footscray
- Yarraville
Victorian and Edwardian terraces, weatherboards, and converted warehouses where winter condensation and older timber floors shape the work.
CBD, inner east and bayside
- Melbourne CBD
- Docklands
- Southbank
- Richmond
- Camberwell
- Box Hill
- St Kilda
- Brighton
High-rise apartment towers alongside heritage family homes where building access windows and owners corporation rules decide the schedule.
Outer south east and western corridors
- Dandenong
- Glen Waverley
- Frankston
- Werribee
- Point Cook
- Cranbourne
- Narre Warren
- Tarneit
Family homes on large blocks where ducted heating registers, large floor plans, and outdoor paving are regularly booked together.
What do Melbourne participants and providers ask us?
Is house cleaning covered by the NDIS?
It can be, usually as a household task under core supports. Whether it is in your plan and at what level is a question for your plan manager or support coordinator; we can quote the work, but we cannot tell you what your plan will fund.
Do your cleaners provide any personal care?
No. Personal care, medication, clinical waste and anything involving a participant directly stays with support staff. Our cleaners clean and report what they see, and the line is written into the scope.
Will you move my things around?
No. Assistive equipment stays exactly where it is, and personal belongings are cleaned around rather than tidied into new places. If something has to move to clean under it, it goes back.
Do you take photos in the home?
No. We do not take photos inside participants' homes or supported accommodation. Anything that needs attention is reported to the person you nominate.
Can you clean several SIL houses to the same standard?
Yes. One written scope is adapted per property for the bathroom setup and access, so your quality team can compare every house against the same list.
How do you work around residents and day programs?
We build the visit around the household, any time between 6am and 10pm. Day programs, shift changes and appointments set the window, and we confirm it at the walkthrough.
How much does NDIS cleaning cost in Melbourne?
We quote after seeing the property, because the rooms, bathrooms and how often you need us set the time. You get a written scope and a fixed price before we start.
We stay until it's right
Our cleaners don't leave until you're happy with the work. For end of lease cleans, if you're not satisfied and tell us within 72 hours, we come back and re-clean.
Ready for an NDIS cleaning quote in Melbourne?
Tell us about the home, or how many properties you run, and the days that suit. We will come back with a written scope.
- Reply within 2 hours
- No lock-in contracts
- Open 6am to 10pm, 7 days
Monday to Sunday: 6:00 AM - 10:00 PM
Level 12, 123 Collins Street, Melbourne VIC 3000
Quote request submitted!
Thanks for choosing Shining Services. Our team is reviewing your request and will send your personalised quote within 2 hours.
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What happens next?
- We'll review your requirements
- Prepare your detailed quote
- Contact you within 2 hours