Weekly or fortnightly
The common pattern. Same day each time, so the routine holds and nothing needs re-explaining.
4.9 from 55 reviews across our Google profiles
NDIS and Disability Cleaning Services in Australia
Cleaning for NDIS participants, supported independent living and group homes, in Darwin, Perth, Sydney, Melbourne, Brisbane, Adelaide and Tasmania. Visits run seven days, from 6am to 10pm, at a time that fits the household's routine.
A written service agreement comes first, and a report follows every visit. We invoice your plan manager directly, or send a tax invoice if you self-manage. Quoted after a home visit.
- Written service agreement before anything starts
- Report after every visit
- Invoices that suit how your plan is managed
- 6am to 10pm
- Seven days, plus a 24-hour emergency line
- We stay until you're happy
- Our guarantee on every clean
- $10M
- Public liability insurance
- Free quotes
- Fixed before we start
What does NDIS cleaning pay for?
The worker's time. Cleaning sits in Core Supports under Assistance with Daily Life and is billed as a household task.
It does not pay for cleaning products or equipment, which count as ordinary household costs. We bring our own, so there is no shopping list for you and nothing extra on the invoice.
How your plan is managed matters. We work with self-managed and plan-managed participants, and your plan manager or support coordinator can confirm what your plan allows.
Cleaning has to relate to your disability to be funded, which your support coordinator or planner can help with. For work outside plan funding, see house cleaning or deep cleaning.
How often can you book NDIS cleaning?
Whatever your funding supports. Most households land on one of these.
Monthly or as funded
Where the plan supports less frequent visits, weighted toward the rooms that matter most.
Group homes and SIL
Shared areas cleaned early in the morning from 6am or in the evening until 10pm, around residents' routines.
How does a coordinator check the visit happened?
Participants often cannot supervise the work, and coordinators are rarely there.
Contact us-
Step 01
You know who is coming
Cleaner details and arrival window sent ahead, so nobody unexpected is at the door.
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Step 02
Attendance recorded
Arrival and finish time logged against the visit, matching what gets invoiced.
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Step 03
Report after the visit
Room by room, with photos. Shareable with a family member, carer or coordinator.
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Step 04
Raise it, we fix it
Anything missed is put right at the next visit.
Which household tasks are covered?
Agreed in your service agreement, then adjusted as your needs change.
Personal care, medication support and clinical tasks are different supports. We do not provide them.
Why do NDIS cleaning arrangements break down?
Four things that decide whether a participant keeps a provider or starts again.
A familiar face
For participants who rely on routine, a new person every fortnight undoes much of the benefit. We keep the same cleaner on your visits wherever we can.
You are told who is coming before each visit, so nobody unexpected arrives at the door.
Invoices that match how your plan is managed
Plan-managed participants need the invoice sent to their plan manager. Self-managed participants need a tax invoice they can claim without it being knocked back.
We issue whichever your arrangement needs, with hours that match the visit record.
A service agreement before anyone starts
The agreement covers scope, frequency, cancellation terms and how to raise a complaint. You get a copy to keep before the first visit.
A written record a coordinator can use
Family may live elsewhere, and support coordinators are rarely on site during a visit. Every visit produces a room-by-room report with photos and attendance times that match the invoice.
Share it with family or a coordinator, or keep it for your next plan review.
Most participants do not leave a cleaner over standard of work. They leave because nobody told them who was coming.
What makes this work for a participant?
This is somebody's home, not a site. Here is what backs it.
Told who is coming
Before every visit, with an arrival window.
Equipment and products supplied
Not billed to your plan.
Low-odour products on request
Where sensitivity applies.
Nothing moved without asking
Aids, equipment and routines stay where they are.
Report every visit
Room by room, with photos.
Happy with the work
Our cleaners don't leave until you're happy with the work.
What do our customers say about us?
How is NDIS cleaning quoted, and who pays?
Four steps, funding question first.
How your plan is managed
Self-managed or plan-managed. This decides how we invoice.
Home visit
Rooms, access, priorities, sensitivities and funded frequency.
Service agreement
Scope, frequency, rate and cancellation terms, in writing.
Service and invoicing
Regular visits with reports, invoiced the way your plan requires.
We quote after a home visit. The hourly rate and visit length are written into your service agreement, so your plan manager can check them against your plan before anything starts.
Products and equipment are supplied at no separate charge, so the invoice only covers time.
What else can be arranged around the regular visit?
Quoted separately. Check against your plan before booking.
Deep clean
Often after a hospital stay or before a plan review. Deep cleaning →
Mould cleaning
Bathroom ceilings and wardrobes, common in humid regions. Mould cleaning →
Carpet cleaning
Traffic paths and spills. Carpet cleaning →
Mattress cleaning
Useful where mobility limits bed changes. Mattress cleaning →
Window cleaning
Internal glass, tracks and sills. Window cleaning →
End of lease clean
When a participant moves between properties. End of lease →
Which regions do we cover for NDIS cleaning?
Participant homes, supported independent living and group homes, across seven regions. Not sure we reach you? Ask for a home visit and tell us the suburb.
Northern Territory
Darwin
36+ suburbs covered
Serving the Top End with professional cleaning services across Darwin and surrounding areas.
- CBD
- Parap
- Nightcliff
- Casuarina
- Palmerston
- Stuart Park
- Fannie Bay
- Larrakeyah
- +28 more
Perth, Western Australia
35+ suburbs covered
- Perth CBD
- Subiaco
- Nedlands
- +32 more
- Mining industry facilities
- Team based in Wellard
Sydney, New South Wales
36+ suburbs covered
- Sydney CBD
- Bondi
- Manly
- +33 more
- Harbor view properties
- Team based in Sydney
Melbourne, Victoria
36+ suburbs covered
- Melbourne CBD
- South Yarra
- Fitzroy
- +33 more
- High-rise building cleaning
- Team based in Melbourne
Brisbane, Queensland
36+ suburbs covered
- Brisbane CBD
- Fortitude Valley
- South Bank
- +33 more
- Sub-tropical climate cleaning
- Team based in Stafford Heights
Tasmania
30+ suburbs covered
- Hobart
- Hobart CBD
- Launceston
- +27 more
- Historical building restoration
- Team based in Hobart
Adelaide, South Australia
36+ suburbs covered
- Adelaide CBD
- North Adelaide
- Glenelg
- +33 more
- Historical building restoration
- Team based in Marleston
Darwin City
93 Smith St
What do participants and coordinators ask most often?
Does the NDIS pay for house cleaning?
It can, where it relates to your disability. Cleaning sits in Core Supports under Assistance with Daily Life and is billed as a household task. If it is not in your plan yet, raise it with your planner or Local Area Coordinator.
Does my plan pay for the cleaning products as well?
No. The NDIS funds the worker's time, not products or equipment. We bring our own and do not charge separately for them.
How do you invoice?
Plan-managed participants have the invoice sent straight to their plan manager. Self-managed participants get a tax invoice to claim themselves, with hours that match the visit report.
Will I get the same cleaner every visit?
We keep the same cleaner on your visits wherever we can, and you are told who is coming before each one. If someone new is coming, you know in advance.
Are your cleaners insured?
Yes. We carry $10 million public liability insurance, which covers the work our sub-contracted cleaners do in your home or facility.
When can visits happen?
Seven days, between 6am and 10pm. Group homes are usually cleaned early in the morning or in the evening, around residents' routines.
What if my plan does not have enough funding for what I need?
We work to the hours you have rather than running over them. We agree which rooms take priority and record that in the service agreement.
We stay until it's right
Our cleaners don't leave until you're happy with the work. For end of lease cleans, if you're not satisfied and tell us within 72 hours, we come back and re-clean.
Ready to set up a service agreement?
Tell us how your plan is managed and where you are. We will arrange a home visit, usually within a few days, with no obligation.
- Reply within 2 hours
- No lock-in contracts
- Open 6am to 10pm, 7 days
Monday to Sunday: 6:00 AM - 10:00 PM
Multiple Locations
Quote request submitted!
Thanks for choosing Shining Services. Our team is reviewing your request and will send your personalised quote within 2 hours.
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What happens next?
- We'll review your requirements
- Prepare your detailed quote
- Contact you within 2 hours