Burst pipe or appliance
Clean water from a pipe, a hose or a washing machine. Called in quickly, the carpet can often be saved; the underlay is the part that usually goes.
Water Damage & Carpet Drying Services in Brisbane
Water on the floor right now? Call our 24-hour emergency line on 0483 982 111. With water damage, the water you can see comes up quickly. The water in the underlay and the skirting is what causes the smell and the mould later.
So we extract first, then run drying gear until the floor is dry underneath, not just on top. The assessment is $235 including GST, and the price is set before anything is lifted.
- 24-hour emergency line: 0483 982 111
- Extraction and drying on the same visit
- Assessed and priced before anything is pulled up
- 6am to 10pm
- Seven days, plus a 24-hour emergency line
- We stay until you're happy
- Our guarantee on every clean
- $10M
- Public liability insurance
- Free quotes
- Fixed before we start
What does our water damage service in Brisbane include?
Water extraction and drying for homes, units, offices and strata common areas: carpet, underlay, hard floors, skirting and the wall base above them.
Pulling the water out is the quick part. Getting the underlay and the floor dry underneath takes days, and that decides whether the room smells in a fortnight.
The drying gear stays. Air movers and dehumidifiers are part of the job, not a hire charge you arrange yourself.
We are not plumbers and we do not find or fix the leak. Stop the source first, then we deal with what the water touched.
Where did the water come from?
The source changes the job more than how much water there is.
Storm run-off
Water through a doorway or a garage arrives with grit and whatever it crossed on the way, so the scope is wider than a clean water job.
A leak found late
Behind the shower, under the dishwasher, or a stain spreading across a ceiling. There is often mould by the time anyone sees it.
Sewage or a backed-up drain
Black water from a sewer overflow, a backed-up toilet or river floodwater is a health risk. We clean it up, quoted after an inspection, because porous materials usually have to go rather than be dried.
What is included in every water damage job?
Four stages. The third one is where the job is actually won.
Ask any quote what happens on day two and day three. A job that ends when the van leaves is an extraction, not a drying.
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Step 01
Stop the water, then call us
Turn the mains off at the meter if it is a pipe. Tell us what happened and roughly how many rooms are wet.
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Step 02
Assessment on site
We photograph it, map how far the water travelled and give you the scope and the price before anything is lifted.
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Step 03
Extract, then dry
Water comes out on the first visit. The drying gear stays and runs until the floor is dry underneath.
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Step 04
Checked, then the report
We check the floor and wall base before taking the gear away, and send you the before and after report.
Why does water damage spread faster than it looks?
Brisbane's summer storms can push run-off through a doorway or garage in minutes, and the damage keeps going after the water stops.
- Slab on ground holds the water under the underlay, where a fan pointed at the room does little
- High set Queenslanders drain downward, so an upstairs leak lands in the rooms below
- Closed, cooled rooms dry slowly without dehumidifiers pulling the moisture out
- Ground floor units take it first, and the strata common area often gets wet in the same event
Brisbane City Council's Flood Awareness Map shows the flood likelihood for your address, and it is worth checking before storm season at brisbane.qld.gov.au.
What sets our water damage service apart?
Four things you get on every job.
Nothing is lifted before you see the price
We photograph it, scope it and price it first.
The assessment fee is published, so you know what the first visit costs.
Drying is the job, not the extra
Extraction looks finished, but the underlay and the wall base are still wet when the van pulls away.
Our gear stays on site and runs for as long as the room needs.
Contaminated water is inspected first
Grey water and sewage are handled, but black water is quoted only after we have seen it.
You hear what has to be removed rather than dried before work starts, not halfway through.
Everything supplied
Extraction units, air movers and dehumidifiers arrive with the crew.
There is no separate hire bill.
Why choose Shining Services for water damage in Brisbane?
You are letting a crew into a house that is already damaged.
Drying gear left on site
Until the floor is dry underneath.
Priced before we start
Published assessment fee.
24-hour emergency line
0483 982 111, for water on the floor now.
Photo report you can send on
Useful when you lodge a claim.
Our guarantee
Our cleaners don't leave until you're happy with the work.
Flexible scheduling
We work 6am to 10pm, seven days: early mornings, evenings and weekends to keep disruption down.
What do Brisbane customers say about us?
What does water damage drying in Brisbane cost?
Published Queensland rates, including GST. The assessment is a fixed fee and the rest is scoped on site.
Water damage and carpet drying
| Job | Price |
|---|---|
| Inspection and call out First assessment | $235 |
| Single room, clean water Extraction and drying | From $835 |
| Multi room or grey water Wider scope | From $3,135 |
How far the water travelled decides the bracket, not how deep it looked. We confirm the figure after the assessment and before any gear goes in. Black water (sewage) clean-up has no list price: it is quoted after an inspection.
What can you add once the room is dry?
Quoted with the job, never added afterwards.
Carpet cleaned after drying
Mould on the wall base
From $279. Mould cleaning →
Lounge that got wet
Upholstery from $35. Upholstery cleaning →
Rugs
Cleaned on site once dry. Rug cleaning →
Where do we do water damage work in Brisbane?
Houses, units, offices and strata common areas across Brisbane, Moreton Bay and Ipswich. Not sure we reach your suburb? Request a quote and tell us the address.
Inner city and northside
- Brisbane CBD
- Fortitude Valley
- New Farm
- Newstead
- Stafford Heights
- Chermside
- Ashgrove
- Nundah
- Aspley
Character Queenslanders and post-war lowsets sit side by side here, requiring different cleaning approaches on the same street.
Southside and east
- West End
- Woolloongabba
- Coorparoo
- Camp Hill
- Carindale
- Mount Gravatt
- Sunnybank
- Wynnum
Older timber homes through the inner south and modern brick builds further out. Bond cleaning bookings peak in this area at the end of every month.
Western suburbs and outer
- Toowong
- Indooroopilly
- Kenmore
- The Gap
- Redcliffe
- Logan
- Ipswich
- Springfield
Larger blocks with substantial outdoor entertaining areas and tree cover, where timber deck pressure washing is frequently booked alongside house cleans.
What do Brisbane property owners ask after water damage?
How much does water damage drying in Brisbane cost?
The assessment is $235 including GST, a single room of clean water extraction and drying starts at $835, and multi room or grey water work starts at $3,135. We confirm your figure after the assessment, before any gear goes in.
Will my insurance cover this?
That depends on your policy and on what caused the water, so check your product disclosure statement or call your insurer. Our photo report and scope are useful when you lodge.
How fast can you get someone out?
Call our 24-hour emergency line on 0483 982 111 rather than emailing if the water is still on the floor, and turn the mains off while you wait. Drying checks and follow-up visits are booked between 6am and 10pm.
Do I have to replace the carpet?
Often not, if the water was clean and we get to it quickly. The underlay is the part that usually goes, because it holds water like a sponge. Grey and black water change that answer.
How long does drying take?
Usually several days rather than a single visit, depending on how far the water spread and what is under the floor. We check the floor and wall base before taking the gear away.
Do you clean up sewage or black water?
Yes. Black water is quoted after an inspection rather than from a price list, because contaminated carpet, underlay and plasterboard usually have to be removed, not dried. Grey water from a washing machine or shower is priced from $3,135.
Do you fix the leak or the burst pipe?
No, that is a licensed plumber and it has to happen first. Drying a room while it is still filling wastes your money.
Will mould come after this?
It can, which is the whole argument for drying properly rather than extracting and leaving. If growth has already started, see mould cleaning in Brisbane.
Do you handle commercial water damage?
Yes. Offices, retail floors and strata common areas, worked between 6am and 10pm around your trading hours. Body corporate and property manager jobs get the same photo report for the file.
We stay until it's right
Our cleaners don't leave until you're happy with the work. For end of lease cleans, if you're not satisfied and tell us within 72 hours, we come back and re-clean.
Ready for a free water damage quote?
Tell us what happened, when it started, and how many rooms are wet.
- Reply within 2 hours
- No lock-in contracts
- Open 6am to 10pm, 7 days
Monday to Sunday: 6:00 AM - 10:00 PM
38 Landscape Street, Stafford Heights QLD 4053
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