Living areas and bedrooms
- Floors vacuumed and mopped
- Surfaces and touch points wiped
- Bed linen changed if you want it
- Clear paths kept for equipment
4.8 from 34 Google reviews
NDIS and Disability Facility Cleaning in Darwin
Household cleaning for Darwin participants, plus turnover and common area cleaning for group homes, respite houses and day programs. We visit first, work out the hours the job actually needs and put them in writing.
Every invoice lists each date, the hours and the rate, so a plan manager can read it without coming back to you. Visits run from 6am to 10pm, seven days, around support shifts and program runs.
- Scope, hours and rate agreed in writing before the first visit
- Invoices laid out the way plan managers check them
- Visits from 6am to 10pm, seven days
- Homes, group homes, respite and day programs
- 6am to 10pm
- Seven days, plus a 24-hour emergency line
- We stay until you're happy
- Our guarantee on every clean
- $10M
- Public liability insurance
- Free quotes
- Fixed before we start
What does NDIS cleaning in Darwin cover?
Routine household cleaning in a participant's home, and cleaning for the places disability support happens: group homes, respite houses, day program centres and offices.
Most bookings are a regular visit at set hours. Larger jobs, such as a reset after the wet or a move into a new home, are quoted per job so they do not quietly use up routine hours.
Ask your plan manager or support coordinator what your plan funds before you book. We are happy to talk it through with them directly.
What is in a visit?
Agreed with you before the first booking and written into the service agreement, so the hours are never a surprise.
Those last four are listed separately because they are quoted per job rather than per hour. Lumping them into a routine visit is how hours get used up without anyone noticing.
-
Step 01
A visit first
We walk through with you, or with your support coordinator if you would rather. We work out the hours the scope actually needs instead of guessing.
-
Step 02
A written service agreement
Scope, hours, rate and cancellation terms, all in writing before anyone books a visit.
-
Step 03
Visits at times that suit
Booked between 6am and 10pm, around support worker shifts, appointments and program runs.
-
Step 04
An invoice that is easy to check
Your legal name, NDIS number, each date, the hours and the rate, each on its own line.
Why does mould matter more in a participant's home?
Because many of the people this service exists for are the ones mould affects most.
Health authorities advise that older people, young children and people with weakened immune systems or lung conditions take more care around mould. Darwin's humidity from November to April gives it everything it needs.
Method matters. Dry brushing puts spores back into the air, so we clean wet areas with damp cloths, then dry them with doors and windows open and fans running. We never mix bleach with ammonia based products.
Where growth has spread beyond a wet area wipe down, we quote it as its own mould clean rather than quietly using routine hours.
What should a support coordinator ask before shortlisting a cleaner?
A few quick questions, and we are happy to answer every one of them in writing before you book.
- Which plan types the provider can take, said plainly in writing
- Whether the scope, hours, rate and cancellation terms go into a written service agreement
- What worker checks the people coming into the home hold, and whether that is confirmed in writing
- What an invoice looks like, and whether it lists each date, the hours and the rate
- Who to call when a visit needs to move
Tell us how the plan is managed when you first call and we will confirm in writing what we can be engaged for, before anyone books a visit.
Why do Darwin coordinators keep us on the list?
Six reasons, one line each.
A Darwin office
93 Smith Street, Darwin City. A reschedule is a local phone call to 0483 982 111.
Invoices that are easy to check
Legal name, NDIS number, dates, hours and rate on every one.
Hours agreed up front
The scope and hours are set at the first visit, not worked out on the day.
Insured in every house
We carry $10 million public liability insurance.
Multiple houses, one contact
Group homes, respite and day programs rostered together with one point of contact.
Happy before we leave
Our cleaners don't leave until you're happy with the work.
What do Darwin customers say about us?
What goes on the invoice?
The fields a plan manager checks. Get one wrong and the claim comes back, which is why we build every invoice to the same list.
The fields
Our name and ABN, a unique invoice number, the invoice date, the participant's full legal name, their NDIS number, each service date listed separately, hours per date, the hourly rate and the total. Not a month range, not a flat fee.
Travel and cancellations
Any travel charge and our cancellation terms are written into the service agreement before you sign. Nothing appears on an invoice that the agreement does not already cover.
No extras
We do not add a gap fee or a separate charge for cleaning products. Both sit inside the hourly price already.
How is an NDIS or facility cleaning quote put together?
No rate card. We visit, agree the scope and hours with you, and quote after that inspection.
We visit the home or site
Rooms, wet areas, equipment, access and anyone who needs a quiet visit.
We agree the scope
Task by task, with you or your coordinator.
Hours set the price
Routine visits by the hour, bigger jobs quoted per job.
Fixed in writing
Everything goes into the service agreement before the first visit.
The first visit is free and carries no obligation.
What gets booked alongside the routine visit?
Quoted per job, and worth checking with your plan manager first.
Mould cleaning
Wet areas and ceilings that have gone past a routine wipe. From $315. See mould cleaning
Deep and spring cleaning
A reset before or after the wet. From $315. See deep cleaning
Carpet cleaning
Steam cleaning with drying times that suit the season, quoted after an inspection. See carpet cleaning
End of lease cleaning
Moving into a new home or a new rental. From $400. See end of lease
Upholstery and mattress
Steam cleaning for lounges and beds, including after an accident. Three seater from $220. See upholstery cleaning
Window cleaning
Glass, tracks and flyscreens. Up to 10 windows from $170. See window cleaning
Which Darwin areas do we cover?
Darwin, Palmerston and the surrounding suburbs. Somewhere further out? Send us the address and we will confirm.
City and coastal
- Darwin CBD
- Larrakeyah
- Stuart Park
- The Gardens
- Fannie Bay
- Parap
- Cullen Bay
- Nightcliff
Coastal salt air coats glass and louvre blades, requiring extra care on tracks.
Northern suburbs
- Casuarina
- Alawa
- Wagaman
- Leanyer
- Karama
- Malak
- Marrara
- Wanguri
High residential rental movement makes bond cleaning very common across these suburbs.
Palmerston and rural
- Palmerston
- Berrimah
- Winnellie
- Howard Springs
- Humpty Doo
Larger family blocks and sheds often combine regular cleans with outdoor pressure washing.
What do participants and coordinators ask us first?
Can my NDIS plan pay for cleaning?
Household cleaning can be funded where your plan includes it. Your plan manager or support coordinator can tell you what your plan covers, and we are happy to speak with them before you book.
How much does NDIS cleaning cost in Darwin?
We quote after a first visit, because the hours depend on the home and what you need done. The rate and hours go into the service agreement before anything is booked.
Does the NDIS pay for a deep clean, carpet cleaning or windows?
That depends on your plan, so check with your plan manager first. We quote these as their own jobs so they are easy to see on the invoice.
Do you clean group homes and respite houses?
Yes, usually as a booking with the provider that runs the house. Turnovers, common areas and regular visits can be rostered together with one point of contact.
What does my plan manager need on the invoice?
Your full legal name as it appears on your plan, your NDIS number, each service date on its own line with hours and rate, and the total. A common reason for a bounced invoice is one made out to a parent or a nominee instead of the participant.
What if something is missed?
Tell us before the cleaner leaves or call us afterwards. Our cleaners don't leave until you're happy with the work.
We stay until it's right
Our cleaners don't leave until you're happy with the work. For end of lease cleans, if you're not satisfied and tell us within 72 hours, we come back and re-clean.
Ready to book a visit in Darwin?
Tell us the suburb, how the plan is managed and roughly what the home or site needs. We come and look, quote the hours honestly, and put the scope and the rate in a service agreement before anything is booked.
- Reply within 2 hours
- No lock-in contracts
- Open 6am to 10pm, 7 days
Monday to Sunday: 6:00 AM - 10:00 PM
93 Smith St, Darwin City NT 0800
Quote request submitted!
Thanks for choosing Shining Services. Our team is reviewing your request and will send your personalised quote within 2 hours.
Need any help?
What happens next?
- We'll review your requirements
- Prepare your detailed quote
- Contact you within 2 hours