One owner for your site
A named supervisor holds your building, not a rotating duty roster. They know the floor plan, the access arrangements, the areas your tenants complain about and the week your board meets.
- One name
- A supervisor per site
- With a direct number, not a call queue
- Walkthroughs
- On an agreed cycle
- Weekly, fortnightly or monthly by scope
- Same day
- Acknowledgement of an issue
- In business hours, with a named owner
- Monthly
- Written performance report
- Scores, photos, actions and what changed
What your supervisor is actually for
Not a title on an org chart. Six jobs, done on your site, by someone whose number you have.
Walkthroughs on a cycle
Scheduled inspections against your scope of works, line by line, with notes and photographs. The cadence is set by the scope: weekly on clinical and high-traffic sites, monthly on lighter contracts.
Crew management on the ground
Coaching, retraining, roster changes and, where it comes to it, removing someone from your site. The supervisor manages the cleaners; you should never have to.
A direct line, not a call centre
Your facilities manager gets the supervisor's mobile and email. Out of hours, an operations number is monitored for access failures, floods, incidents and anything that cannot wait for morning.
Onboarding new cleaners on site
New or cover crew are walked through your building by the supervisor before their first solo visit. Cover is inducted, not simply sent.
Reporting you can forward
The monthly report is written to be tabled at a committee meeting, with a landlord, or in your own compliance file, without you having to rewrite it first.
From week one to the quarterly review
Supervision is heaviest at the start, when the scope is still theoretical and the site is still teaching us things.
Book a site inspection-
Stage 01
Week one, on site daily
The supervisor is present through the first week of a new contract. Scope gaps, access surprises and time allowances are found and fixed while everyone still expects change.
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Stage 02
The agreed walkthrough
A scheduled audit against your scope, marked line by line with notes and photographs, finalised as a dated PDF report. Failures become corrective actions with owners and dates.
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Stage 03
Monthly report
Visits completed against visits scheduled, audit scores, issues raised and how long each took to close, plus what we changed as a result. Issued on the same date every month.
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Stage 04
Quarterly review
A sit-down with your facilities manager: trends, scope changes, seasonal work, budget and anything the reports have been quietly saying for three months.
How an issue is raised, owned and closed
Three stages, each of which leaves a record, so a recurring problem is visible as a pattern rather than remembered as a feeling.
Out of hours is a number, not a voicemail
An operations line is monitored outside business hours for anything that cannot wait for morning. Routine requests are picked up by your supervisor the next business day.
You should never be the first person to notice a problem
A cleaning contract goes wrong quietly: a missed area, then a second, then a complaint from a tenant, then a conversation about the contract. A supervisor who walks the building on a schedule and holds the crew is the only thing that reliably interrupts that sequence. That is why every site has one, and why you have their number rather than a ticket queue.
- One named supervisor per site
- Direct mobile and email
- Second supervisor briefed for leave cover
- Monthly report, same date every month
What lands in your inbox each month
Dated, self-contained and written for whoever you have to forward it to.
- Visits scheduled against visits completed, with the date of any missed or rescheduled visit
- Audit score for the period, with the scored lines and the photographs behind them
- Issues raised, who raised them, and how long each took to close
- Corrective actions taken, including retraining, roster changes and scope adjustments
- Periodic and seasonal work completed: carpets, windows, strip-and-seal, high dusting
- Consumables supplied and stock levels where we manage them
- Incidents, near misses and breakages, with the action taken on each
- What we recommend changing next period, and what it would cost
Written to be forwarded. Committees, landlords and head offices all ask for the same thing in different formats, so the report is plain, dated and self-contained. Need it in your template or your KPI weighting? We will use yours, the same way we audit against your form rather than ours.
What facilities managers ask before signing
Will we have one supervisor, or whoever is available?
One named supervisor holds your site, with a second who knows the building for leave cover. You get their direct mobile and email, not a general number that routes to whoever picks up.
How often does the supervisor attend site?
Daily through the first week of a new contract, then on the cycle we agree, commonly weekly on clinical and high-traffic sites and monthly on lighter scopes, plus any visit an issue calls for.
What happens out of hours?
An operations number is monitored outside business hours for access failures, floods, spills, biohazards and incidents. Routine requests are picked up by your supervisor the next business morning.
How quickly will someone respond to a complaint?
In business hours an issue is acknowledged the same day with a named owner and a plan, and a re-clean raised within 24 hours of a visit is normally done the next business day. Urgent matters are handled immediately on the operations line.
Do supervisors also clean?
On smaller contracts a supervisor may work part of the site and supervise the rest, and we will tell you when that is the arrangement. On larger sites supervision is the whole role, because an auditor who is also the cleaner is not an auditor.
What does the monthly report include?
Visits scheduled against completed, the audit score with its photographs, every issue raised and how long it took to close, corrective actions, periodic work completed, and what we recommend changing next period.
Can our tenants or staff contact the supervisor directly?
That is your call. Most facilities managers prefer a single point of contact, so we usually give the direct line to you and give your staff the site QR code, which reaches our operations team with the building and area attached.
Meet the supervisor before you sign
Book a site inspection and you will walk the building with the person who would hold it. Scope, access, cadence and reporting all get agreed up front.