Daily or near daily
Bin rooms, lift lobbies and foyers in high rise towers. The areas every resident crosses, and the ones that generate the emails.
Strata & Common Area Cleaning in Melbourne
The bin room is where most resident complaints start, and it often gets ten minutes at the end of a weekly round. We give it its own line.
Common area cleaning covers foyers, lifts, stairwells and car parks. Each area gets its own frequency. The scope says where common property stops, so nobody argues about a balcony later. Every visit is photographed and dated for your committee.
- Common property boundary written into the scope
- Bin rooms on their own frequency, not an afterthought
- Photo record your committee can actually read
- 6am to 10pm
- Seven days, plus a 24-hour emergency line
- We stay until you're happy
- Our guarantee on every clean
- $10M
- Public liability insurance
- Free quotes
- Fixed before we start
What does common area cleaning cover for a Melbourne owners corporation?
Scheduled cleaning of foyers, lift lobbies and corridors. Stairwells, bin rooms and car parks as well, written as a scope with frequencies against each area.
The first thing the scope does is state the common property boundary. Balconies, courtyards and anything past a lot entry door sit on the owner's side. That gets written down before anyone starts.
Bin rooms drive the complaints. That is why they get their own line and their own frequency rather than whatever time is left at the end of a visit.
Commercial tenancies in a mixed use building are scoped separately. See office cleaning in Melbourne or retail and shop cleaning.
Daily, weekly, or periodic?
Set per area, because a bin room and a stairwell are not the same job.
Weekly
Corridors, stairwells and letterbox areas in smaller blocks. The standard arrangement for walk-up buildings under twenty lots.
Periodic
Car park sweeps, oil stain treatment and carpet, plus external glass and high dusting. Scheduled across the year rather than raised at a meeting.
Melbourne winter lifts the load on lobbies and stairwells. Wet foot traffic across a single entry floor is what wears it down.
How is your clean verified?
Owners pay levies. They are entitled to see what the levy bought.
Contact us-
Step 01
Boundary agreed first
Common property defined area by area, so nobody argues later about who cleans a courtyard.
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Step 02
Attendance logged
Arrival and departure recorded on every visit, which settles the question of whether anyone came.
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Step 03
Photographed by area
Bin room, foyer and lobby captured each visit and sent to your manager or committee contact.
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Step 04
Ready for the AGM
Twelve months of dated evidence, so the cleaning line is answered before anyone raises it.
What is covered in the common areas?
Four areas, each with its own frequency in the written scope.
Anything past a lot entry door belongs to the owner. Balconies, courtyards and storage cage interiors sit outside the scope unless your owners corporation instructs otherwise in writing.
What paperwork will your owners corporation manager get?
Sent with the quote rather than after you sign.
Cleaners cross exit paths and fire stairs on every visit. Anything blocked, propped or damaged gets reported to your manager the same day rather than left for an inspection to find.
Why do Melbourne buildings need a different clean?
Melbourne apartment stock splits into very different jobs, and the weather hits them all in the same way.
- High rise towers. CBD, Southbank and Docklands buildings run chutes, multiple lift cores and large bin bays. Waste volume drives the schedule more than floor area does
- Walk-up blocks. St Kilda, Elwood and Prahran have many three storey flats with no lift, open stairs and a bin bay on the street
- Wet winters. Every resident crosses the same entry floor with wet shoes through winter. Lobbies and stair treads take the load
- Townhouse owners corporations. Developments with shared driveways and visitor parking rather than a foyer at all
The common property is what the cleaning contract pays for. Writing down where it stops costs nothing and prevents most disputes.
Why do strata cleaning complaints keep coming?
Four things worth knowing before your next contract.
The scope starts at the common property boundary
Common property is what your levies pay to clean, and balconies, courtyards and storage cage interiors usually sit with the owner. An undefined boundary turns into a dispute at the worst possible moment.
We write it down area by area before the first shift so nobody argues about it later.
The bin room decides what residents think
The bin bay is where most complaints start, and ten minutes at the end of a weekly round will not hold it. Give it its own line and its own frequency.
Hours can often be moved from quieter areas, such as upper corridors, to pay for it.
Winter lands on one floor of your building
Every resident crosses the same entry lobby with wet shoes, while the upper corridors stay relatively clean. Lifting the entry frequency through winter and easing it in summer moves the hours to where the wear actually happens.
The cleaning line has to stand up at your AGM
Owners question what the cleaning levy buys. Attendance is logged and the bin room, foyer and lobby are photographed on every visit.
Twelve months of dated records answers the question before anyone raises it from the floor.
Why choose Shining Services for your building?
You are answerable to owners. Here is what sits behind the contract.
Boundary written into the scope
Common property defined area by area.
$10 million public liability
Insurance cover on every visit, certificate on request.
Bin bay on its own line
Its own frequency, not ten minutes of a visit.
Photographed every visit
Dated evidence that holds up at an AGM.
Exit paths reported
Blocked or propped fire doors flagged same day.
Happy before we leave
Our cleaners don't leave until you're happy with the work.
What do our customers say?
How is a strata quote put together?
Four steps, usually inside a week. No obligation at any point.
Walk the building
Lot count, lift cores and bin arrangement, plus the car park and the boundary.
Written scope and quote
Area by area with frequencies, the boundary stated, at a fixed price.
Access and induction
Keys, fobs and alarm codes on a register, plus your manager and committee contacts.
Service and record
Photographed each visit, with a twelve month record ready before your AGM.
Buildings are quoted after a walkthrough rather than from a rate card. Waste volume, lift cores and car park size drive the hours far more than the number of apartments does. The quote states the cleaner hours behind it.
What periodic services can be added?
Scheduled into the contract rather than raised at a committee meeting.
Corridor carpet steam cleaning
Traffic lanes and lift lobbies. Carpet cleaning →
External and lobby glass
Entry doors and ground floor. Window cleaning →
Car park and ramp wash
Oil stains and grates. Pressure washing →
Bin bay deep clean
Chute hoppers and bin wash, quarterly.
Mould in stairwells
Cold cores after winter. Mould cleaning →
Vacancy and make good
Between tenancies in a lot. End of lease cleaning →
Which parts of Melbourne do we cover for strata?
Towers, walk-up blocks, mixed use buildings and townhouse owners corporations across metropolitan Melbourne. Managing a portfolio of buildings? Request a walkthrough and we will scope them together.
Inner north and west
- Fitzroy
- Collingwood
- Brunswick
- Northcote
- Preston
- Coburg
- Footscray
- Yarraville
Victorian and Edwardian terraces, weatherboards, and converted warehouses where winter condensation and older timber floors shape the work.
CBD, inner east and bayside
- Melbourne CBD
- Docklands
- Southbank
- Richmond
- Camberwell
- Box Hill
- St Kilda
- Brighton
High-rise apartment towers alongside heritage family homes where building access windows and owners corporation rules decide the schedule.
Outer south east and western corridors
- Dandenong
- Glen Waverley
- Frankston
- Werribee
- Point Cook
- Cranbourne
- Narre Warren
- Tarneit
Family homes on large blocks where ducted heating registers, large floor plans, and outdoor paving are regularly booked together.
What do Melbourne committees ask before signing?
How much does strata cleaning cost in Melbourne?
It is quoted after a walkthrough rather than from a rate card. Waste volume, lift cores and car park size drive the hours far more than the number of apartments does. The quote states the cleaner hours behind it, which is what a committee needs to compare tenders properly.
What counts as common property?
Broadly, the shared parts of the building outside the lots. In Victoria it is shown on the plan of subdivision, not decided by us or by the cleaner. Balconies, courtyards and the inside of storage cages usually sit with the owner, and we write the boundary into the scope area by area.
Why do bin rooms cause so many complaints?
Because waste builds up every day, and ten minutes at the end of a weekly round will not hold a bin bay. Give it its own line and its own frequency and the complaints drop.
What can we show owners at the AGM?
Attendance logged on every visit and photographs of the bin room, foyer and lobby. Twelve months of dated evidence sits ready before the meeting rather than being assembled after a question.
Do you report blocked fire exits?
Yes, the same day. Our crews cross exit paths and fire stairs on every visit, so anything blocked, propped or damaged gets reported to your manager immediately. It costs nothing to include and it is expensive to have found during an inspection.
Can you clean car parks and basements?
Yes, including sweeping, oil stain treatment and storage cage aisles. Basement work usually runs periodically rather than weekly, and it gets scheduled across the year.
Do you work with owners corporation managers or committees?
Both, and we report to whichever you nominate. Managers usually want the record and the invoice reconciled, while committees want to see the areas they get asked about. The photo report goes to your nominated contact each visit either way.
Can you cover several buildings across Melbourne?
Yes, and buildings in the same corridor are more efficient scoped together. A shared crew and schedule brings the per building cost down, which matters when every owners corporation has its own budget. Reporting still comes through per building.
We stay until it's right
Our cleaners don't leave until you're happy with the work. For end of lease cleans, if you're not satisfied and tell us within 72 hours, we come back and re-clean.
Can we walk your Melbourne building?
Tell us the lot count, the bin arrangement and when your AGM falls. We will walk the building and write the scope.
- Reply within 2 hours
- No lock-in contracts
- Open 6am to 10pm, 7 days
Monday to Sunday: 6:00 AM - 10:00 PM
Level 12, 123 Collins Street, Melbourne VIC 3000
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