Delete your account in the app
If you can sign in, the quickest way is in the Shining Services app: open Account, then Settings, then Delete account, and confirm with your password. Your account is closed straight away.
What is deleted and what is kept
Deleted
- Your name, email address, phone number and profile photo
- Your saved addresses
- The devices we send notifications to
Kept, without your personal details
Past bookings, invoices and payments are business records we must keep for tax and accounting under Australian law. They stay on file, no longer attached to your name.
Your account stops working as soon as it is deleted. Your personal details are permanently removed 30 days later. Until then you can contact us to restore it.
An account cannot be deleted while it has an upcoming booking or an unpaid invoice. Please cancel or pay these first, or contact us and we will help.
Ask us to delete your account
Can't use the app? Enter the email address your account uses and we will take care of it. We will email that address to confirm before anything is removed.
You can also email [email protected] from the address your account uses. See our privacy policy for how we handle your information.
